Return, Exchange, and Refund Policy
Refund and Exchange
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We offer a hassle-free return and exchange policy for 7 days from the
date of delivery. To be eligible for a return or exchange, product(s)
must be in their original condition with all tags intact.
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For a smooth return and instant exchange process, please note that all product(s) must pass our quality inspection during the reverse pickup.
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Exchanges are subject to stock availability and can be initiated only
once per product.
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We strongly recommend recording a video while opening/unpacking your order, ensuring all stickers/labels are intact. This video will serve as proof in case of missing or damaged product(s) or parcel(s). Without video proof, it will be difficult for us to proceed with returns or refunds.
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Product(s) purchased during clearance sale, BOGO offers, exclusive
discounts on products, brand collaboration promotions, or any
activity/event/campaign with a free product(s) cannot be returned,
exchanged or refunded. The T&Cs will be mentioned when you apply the
coupon code.
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For hygiene reasons, we do not accept returns, refunds, or exchanges
for Boxers.
Reverse Pickup Services
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We provide a reverse pickup service for your convenience. The
product(s) must pass quality inspection for instant return, or
exchange process. A reverse shipment is free of cost. Each order will
have two reverse pickup attempts.
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Self-ship in case of non-serviceable areas:
If your Pincode is non-serviceable for reverse pickup, please
self-ship the product(s) to our warehouse.
Address: Beyoung Folks Pvt. Ltd., Eklingpura Chouraha,
Ahmedabad Main Road (NH 8 - Near Mahadev Hotel), Udaipur, Rajasthan
- 313002
Share the courier docket for tracking with our team. Ensure The
product(s) are securely packed with the ORDER ID And registered
mobile number on the packaging.
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Refund for Self-Shipping:
Refunds will be processed within 48 hours of receiving the product(s) at our warehouse in unused condition, with all original tags and packaging intact, and after passing a quality check. You will receive a full refund plus up to INR 100 (in lieu of courier charges). The courier amount will be refunded to your provided bank account for Prepaid or COD orders.
Note: We recommend using 'Speed Post' for returns, as it is
a reliable, government-owned entity with India's largest postal
network
Refunds
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Prepaid Orders: If the product(s) passes the quality check once it reaches our warehouse, the refund will be initiated within 24-48 hours. It should be credited to your payment method within 7 to 10 business days, depending on your bank's processing times.
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COD Orders: If the product(s) passes the quality check once it reaches our warehouse, the refund will be issued instantly as a coupon code, which will be sent to your registered email or SMS or WhatsApp. This coupon code is valid for 12 months from the date you receive it.
Note: If you used a refund coupon, the coupon value will be
refunded as a coupon code, and the remaining amount will be refunded
through your original payment method. The provided coupon code is
valid for 12 months from the date you receive it.
Example:
Ayush chose COD, returned the product, and received a refund coupon
worth INR 300. If Ayush places a new order using the refund coupon
in Prepaid Method and returns it, he will receive a new coupon code
and a bank account refund for any remaining amount. If Ayush uses
the COD Method and returns the product, he will receive a new coupon
code equal to the order value.
Cancellations/Modifications
Orders can be cancelled or modified (change number, address, product
style or size) if they have not yet been dispatched from our warehouse.
Contact us via WhatsApp or email us at support@beyoung.in
to request changes.
Defective/Damaged Product(s) or Parcel
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If you receive a damaged/defective/used/tags missing/wrong product(s),
please contact our support team within 48 hours with photos or
open/unpacking video. We will arrange for a new product to be sent to
you at no additional charge.
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If you receive a torn/damaged/empty parcel, please do not accept it.
If you receive any unrelated product(s) or an empty parcel, you are
requested to raise a query within 48 hours of delivery. We strongly
recommend recording a video while you open/unpack your order, keeping
all stickers/labels intact.
Terms & Conditions
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Ensure the provided bank account details are accurate as errors will
not be the responsibility of Beyoung.
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Customers must take utmost care of the product(s) while they are in
their possession.
- Please check the size guide before placing an order.
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The colour of products may vary according to the customer's screen
resolution.
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For orders placed using the Cash on Delivery (COD) payment method, a
cash handling charge of INR 50 will be applied per product. This charge
covers the additional costs associated with processing and handling
cash payments, There are no additional charges for prepaid orders.
Customers who choose to pay in advance using credit/debit cards, net
banking, or any other prepaid method will not incur any extra fees.
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If payment is made through third-party platforms and you have not
received any updates regarding payment or cashback, please contact the
respective payment platform. Beyoung is not responsible for such
scenarios.
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For prepaid orders, if you receive a delivery confirmation via SMS or
email but have not received the products, please contact us within 48
hours.
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The refund coupon code is valid for 12 months and must be used in a
single and full transaction. Partial redemptions are not allowed.
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You can easily track your order status here or access manually in My
Account>>Track Your Order section.